Terms And Conditions

Terms and Conditions:

1. Quotations are valid for a period of 14 days from the quote date after which time
they may be subject to alteration. Where The Secure Fencing Company (TSFC) agrees to
provide a specially designed plan, the customer agrees to check the accuracy and
suitability of the plan. Any time scale given at the time of the quotation is an
estimated time only.

2. All Proposals are based on installation during ordinary working hours which are
Monday to Friday 8am – 6pm unless otherwise agreed. Unrestricted access to the
site will be required throughout this time.

3. Parking permits to be supplied by client where appropriate or any pay and display
parking charges incurred during works to be refunded by the client at cost + VAT.

4. TSFC to supply all materials unless otherwise stated.

5. Responsibility of waste disposal to be agreed prior to the start of works between
client and TSFC.

6. All softwood timber to be supplied rough sawn finish, pressure impregnated,
colour Tanatone brown, unless otherwise stated.

7. Any additional works that we are asked to carry out will be charged at £30.00 +
VAT per hour this includes travel time to collect any materials needed and dispose
of any waste. The client will be made aware prior to carrying out such works that
are not included within the original specification. An estimate or written quotation
can be provided for additional works if you wish. Please liaise with the office or
the foreman on site.

8. The person named on the quote will be liable for all costs unless otherwise agreed.

9. Where ground level of gardens/boundaries are not level, the fence may need to be
"stepped" or run at an angle. Whilst we will aim to minimise the effect of this as
much as possible, in certain scenarios this will be impossible without the addition
of extra gravel boards and longer posts. If you have any specific requirements
with regard to any of the above, please advise the office prior to works taking
place and we can advise of any extra cost that could be incurred prior to start and
we can also ensure we have the correct materials on site when we start.

10. Fence post holes to be made good following installation. Where paving is running
adjacent to fencing. Any gaps will not be backfilled with mortar unless stated in
quote.

11. Once the contract is agreed with TSFC the client has 14 days in which to cancel
the order. Should you wish to cancel after this period we can seek payment from
the customer to cover our losses.

12. We require a minimum of 50% deposit (non refundable) in advance to guarantee the works. Payment
of the remaining balance is to be made on day of completion of works. We can seek payment
from the customer to cover any costs involved in collecting any overdue invoices.

13. All materials shall remain the property of TSFC until full payment is received. Any
surplus unfixed or unused goods or materials when the job is completed will
remain the property of TSFC and shall be removed from the site by TSFC and there
will be no credit given for any such unfixed or unused goods.

14. Access to electricity and water connections will be required unless otherwise
agreed prior to start of works.

15. TSFC are not liable for any disputes regarding location of the new fence given to
us by the customer once installed.

16. TSFC will not be liable for non-completion of work on a set date due to adverse
weather conditions. For health and safety reasons we retain the right to cancel and
re-arrange a contract at short notice with the agreement of the customer.

17. Dates provided are anticipated start dates only. Please do not book any time off
work without prior consultation with TSFC. Due to the nature of the work we carry
out we are subject to changing weather conditions and unforeseen circumstances.
The customer will be informed by TSFC as early as possible.

18. Every effort will be made to ensure minimal damage is caused to any garden
plants when undertaking the fencing installation. We must be able to cut back any
vegetation as necessary so that we can access the area of the new fence. Please
ensure that we are aware of any plants that may need protecting.

19. The client is responsible where applicable for obtaining all necessary planning
permission and local authority consents. The client is responsible for informing
neighbours of the date and time we will be arriving to carry out the work.

20. The client should advise of any known underground services e.g. electrical cables,
gas or water mains. Failure to do so may result in the client being responsible for
any damages incurred.

21. Following installation gates should be locked when not in use with all bolts
supplied, failure to do so may result in the gate warping / twisting. In such cases
the gate can not be replaced by TSFC.

22. Timber is a natural product and as such is liable to crack, warp, wane, shrink and
split. This may appear as soon as the timber is exposed to the elements or may
take some time. Please note that these are not defects and, in most cases, will not
affect the strength of the timber and will stabilise over time.

John Potter - Director, The Secure Fencing Company